FAQs

Explore our most frequently asked questions

Here you can filter by a specific category. If your question isn't answered, don't hesitate to call or email us.

Are you looking for installation instructions? Check out our installation guides.

How do I measure my wall?

Are you measuring for a custom mural or a repeatable wallpaper?
Our panoramic murals are crafted to the precise dimensions you provide, while repeatable wallpapers are ordered by the number of rolls required for your space.

Whichever design you choose, we recommend measuring your wall with care and adding a safety margin of 10 cm (4 inches) to both the height and width. Always calculate measurements based on the entire surface area — avoid dividing murals into separate sections for each wall.

For spaces with many architectural elements like windows and doors, we suggest using a repeatable wallpaper, with or without pattern alignment. This helps minimise waste and ensures a seamless result.

For detailed instructions on how to measure different types of walls,
please refer to our measurement guide.

How to Measure Guide

What's the delivery time?

The below delivery times include production and shipping times. All our beautiful products are produced and shipped from Sweden, and once the order has been shipped, the courier will send you an email with tracking details. Some countries may ask for local customs and duties, which you need to pay to the courier upon or before delivery. For specific information for your country, please contact the local authorities.

We usually manufacture and send your order the very next workday (applies to wallpaper and sample orders).

Production 0-2 working days
Delivery EU 2-5 working days
Delivery US 2-7 working days
Delivery Rest of the world 2-7 working days

Orders made during weekends and holidays (bank holidays/red days) are processed the following working day.

In the event of a production delay (applies to custom-made murals), you can cancel your purchase free of charge.

We are not liable for any delays caused by the logistics company. However, our customer service is always there to help you.

During campaigns production and delivery times may be longer.

How do I open a Trade Account?

If you would like to offer our products to your customers, please follow the links below for more information on how to become our Trade Partner.

Interior Designer Application

Can I return the wallpaper?

Returns are accepted within 30 days of receiving your order, whether for panoramic murals or repeatable wallpapers. Even if the wallpaper has been divided along the cutting guides, you're still welcome to return it.

If your item arrives damaged or incorrect, please contact us right away — we’ll resolve it promptly and, of course, at no cost to you.

To begin a return, simply reach out to our customer care team at [email protected] for full instructions.

Can I get a copy of my invoice?

Please contact us and include your order number in the message and we will help you further.

What's the fire rating of your wallpapers?

You can download our fire certificates here.

Do you print your wallpaper on vinyl?

All our Standard and Peel & Stick are printed on non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper more stable, For Standard meaning that the adhesive can be applied directly to the wall; which makes installation much easier. Peel & Stick is the innovative self adhesive wallpaper - both removable and easy to install. All of our wallpapers are of high quality with a durable and washable surface.

Our Commercial Grade is a paper backed vinyl suitable for high traffic spaces. This wallpaper type is recommended for professional use and public spaces. It’s durable enough for even the busiest commercial environments due to its outstanding durability, water, and stain-resistant surface, and high-performing fire certifications.

Can I clean the wallpaper?

All our wallpapers and murals are washable. This means that you can wipe them down gently with a damp cloth. Make sure you wring the cloth of excess water. Don’t scrub the paper as this will rub off the color.

Can I use your wallpaper in bathrooms or sink areas?

Our wallpapers and murals work great in washrooms with a toilet and sink as they have low humidity. High humidity rooms with a shower or a bathtub are not recommended as the high moisture in the air might damage our wallpapers.

Peel & Stick is not suitable in rooms with significant temperature changes and varying humidity, such as bathrooms.

One can say that our wallpapers and murals are just as durable as wallpaper in general. Putting them in an environment where the wallpaper is exposed to water splashing is definitely not recommended. To make the wallpaper more resistant in a slightly humid environment, you can add a protective layer of water-based varnish, but we cannot guarantee that it gives full protection. It is important that the wallpaper has dried completely before you apply the varnish, we recommend 1-2 days to be on the safe side. Glass is also a great way to protect your wallpaper in smaller areas such as a kitchen counter.

Which paste should I use?

We offer the option to purchase wallpaper paste separately. If you use another wallpaper paste, please choose one suited for non-woven wallpapers.

Peel & Stick wallpaper comes pre-pasted.

Which tools do I need for installing the mural/wallpaper?

Our recommendations vary depending on the wallpaper you're hanging. You can find the recommended tools in our wallpaper guide.

How removable is Peel and Stick wallpaper?

Easy up and easy down is the melody for our Peel & Stick wallpaper as long as you have followed the application guidelines and pasted it onto recommended surfaces.

Generally, no damage occurs if applied properly and removed with care.

To keep in mind:

Smooth, painted walls (especially semi-gloss or satin finishes) make removal easier.
A previous wallpaper, matte or flat paint may absorb adhesive, making removal trickier.
Textured walls can prevent full adhesion making the wallpaper easy to remove.

Do you offer samples of Peel and Stick wallpaper?

When ordering samples, you have the option to include a technical Peel & Stick Sample. This can be added either during checkout or through the technical Peel & Stick Sample product page.

This sample is specifically designed to let you test the wallpaper type's compatibility with your surface and ensure it meets your project needs.

Please note that it is a wallpaper type sample only and does not serve as a preview for patterns or colors.

When should I consider Peel and Stick wallpaper?

If you (or your business) are looking for temporary backdrops
Easy up, easy down. Removable Peel and Stick wallpaper is a great choice for temporary backdrops for events, parties, and social media content creation.

If you're someone who loves interior design and keeps up with the latest trends
Peel and Stick wallpaper allows you to transform your home in a heartbeat when the trends or season turns. It is a perfect choice for those who are hesitant about a permanent design choice.

If you rent your home
Peel and Stick wallpaper offers an ideal solution for rental spaces, allowing for personalized decor that is easily removable. Please note that this is true as long as instructions are followed and the wall or surface is in the recommended condition.

If you do DIY:s
It's a great choice for your DIY project! Use it for bookshelves, inside cupboards, etc. Please note that our minimum order for wallpaper is 1 m².

What surfaces are not recommended for Peel and Stick wallpaper?

Textured surfaces
Structured surfaces
Untreated plasterboard/drywall
High-gloss painted walls
Rooms with significant temperature changes and varying humidity, such as bathrooms
Ceilings

When ordering samples, you have the option to include a technical Peel & Stick Sample. This can be added either during checkout or on the technical Peel & Stick Sample product page.

This sample is specifically designed to let you test the wallpaper type's compatibility with your surface and ensure it meets your project needs.

Wall Type

Smooth Surface

Peel & Stick Wallpaper is a match made in heaven for this wall type.

Wall Type

Structured Surface

This wall type makes it a bit more difficult for Peel & Stick wallpaper to adhere to the wall and therefore is not recommended for Peel & Stick.

Wall Type

Rough Textured Surface

This wall type makes it difficult for Peel & Stick wallpaper to adhere to the wall and therefore is not recommended for Peel & Stick

How can I prepare the wall for Peel & Stick?

For the self-adhesive wallpaper, we especially recommend a smooth and clean surface.

For the best results, use a primer of good quality and allow 4-6 weeks for your walls to fully cure after they have been painted.
Matte, eggshell, satin and semi-gloss finishes are all great options for a smooth surface.
Don't forget to pay close attention to the type of roller used for the primer coat. This will help to ensure that the surface remains smooth and free of any texturing, which could hinder the adhesion of the wallpaper.
Make sure the colour is uniform and doesn't differ significantly from your chosen wallpaper for the very best results.
It is possible apply peel & stick wallpaper over an existing wallpaper. As long as the wall is dry, clean and smooth without any damages, you're good to go!

What material is the Peel and Stick made of?

Our Peel & Stick non-woven removable wallpaper is made of PVC-free paper with our own Bien Mattic™ Peel & Stick matte, premium finish. The adhesive is also water-based, VOC, and solvent-free.

How long can I keep the wallpaper before installing it?

Our Peel & Stick wallpaper should be installed within six months. The wallpaper should be stored in normal conditions and at normal temperatures without sun exposure.

How do I measure my wall?

See our guide.

How to Measure Guide

Payment options

We offer a wide range of payment options to make your experience as convenient possible.

Apple Pay, Mastercard, Visa, Klarna, American Express: To all markets.

Klarna Pay Later*: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States

Girocard: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.

AfterPay Touch: The United States of America

Bancontact: Belgium

Blik: Poland

iDeal: Netherlands

Visadankort: Denmark

Carte Bancaire: France

Online Banking PL: Poland

Invoice: For our partners we offer the convenience of paying by invoice. Partners receive an invoice by email, detailing the total amount and clear payment instructions.

*Klarna Pay Later: Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

Can I get a copy of my invoice?

Please contact us and include your order number in the message and we will help you further.

How do I open a Trade Account?

If you would like to offer our products to your customers, please follow the links below for more information on how to become our Trade Partner.

Interior Designer Application

What's the width of each wallpaper length?

The width of each wallpaper depends on the product type.

Custom Wall Murals

Custom size wall murals are printed on 50 cm wide lengths. All lengths are numbered, which makes it easy for you to know where to start and which lengths to sit next to each other.

Digital Wallpaper

Bien Faits digitally printed wallpaper is printed on 50 cm wide sheets and delivered as wallpaper rolls.

What happens if the design doesn't fit my wall's measurements?

If the design doesn’t fit the size of your wall we can sometimes make manual modifications to the design, please contact us for help.

What's the minimum order size for custom wall murals?

We can make wall murals in any dimensions, but the minimum price is calculated on 1 m² (10 sq ft), even if you buy less.

What are the terms of sale?

Find our terms and conditions here.

Can I create a custom design?

Bien Fait offers bespoke wallpaper tailored to your vision. Have a design or idea in mind? Explore our custom design service to bring it to life.

Design Services

How do I save my favorite wallpaper designs?

When you have found a wallpaper design you like, press the heart icon to save it for later. You will find all your favorites under the heart symbol in the top right corner.

What size are your samples and how do I order them?

Mural samples are A3 size. Our samples can vary in presentation, depending on the design. Some samples will feature a downscaled version of the full design, while others may display a full-scale representation of a specific part of the design. In both cases, the samples will provide a good feel for the colors and material.

You can order samples of most of our designs. Select a mural in our assortment and press the button “Select sample” on its product page. Mural samples are A3 size.

Peel & Stick: Samples to see patterns can be ordered on non-woven material. Peel & Stick and non-woven wallpaper look and feel precisely the same.

What's the delivery time?

We usually manufacture and send your order the very next workday (applies to wallpaper and sample orders).

Production 0-2 working days
Delivery EU 2-5 working days
Delivery US 2-7 working days
Delivery Rest of the world 2-7 working days

Orders made during weekends and holidays (bank holidays/red days) are processed the following working day.

In the event of a production delay (applies to custom-made murals), you can cancel your purchase free of charge.

We are not liable for any delays caused by the logistics company. However, our customer service is always there to help you.

During campaigns production and delivery times may be longer.

Can I return the wallpaper?

Returns are accepted on wallpaper and wall murals within 30 days of receiving your parcel. You may still return the wallpaper if you have divided the lengths as indicated by the cutting symbols. If you receive a defective or incorrect product, please contact us immediately, and we will work with you to resolve the issue as quickly as possible. This is OF COURSE free of charge.

To initiate a return, please contact our customer service team at [email protected], and they will provide you with instructions on how to proceed.

Wanna know more? Get the full lowdown by checking out our return policy.

What if there is a problem with the wallpaper?

We offer a one-year guarantee and a three-year right of complaint on all products, in accordance with the Swedish Consumer Purchases Act (1990:932). These warranties apply in Sweden. The product guarantee covers initial errors, meaning any defects present in the product upon delivery. Faulty or damaged products received will be returned and exchanged at no additional cost.

We will not compensate for extra costs that may arise during installation, such as additional labor or materials. Customers are responsible for inspecting the product before installation. We do not provide reimbursement for incorrect installations. In the event of a dispute, we will adhere to the recommendations of the public complaints committee.

For assistance, please contact our customer service team at [email protected] or call +33 6 66 44 94 26.

Can I change the delivery address on my order?

Yes, the sooner you contact us regarding a change of delivery address, the sooner we can help. Simply reply to the order confirmation or contact us via the contact form and include your order number.

Do you ship worldwide?

Yes, we ship worldwide, to change language or country simply change delivery country in the top right corner or make a purchase from our international websites.

Is the shipping free of charge?

Shipping is always free but depending on your country, local customs and duties may apply which you need to pay to UPS upon or before delivery.

Can you deliver to PO boxes?

No, our shipping provider UPS will only accept shipments to a valid street address.

Can you send the wallpaper to my home or office?

Of course, we will send the wallpaper to the address specified by you upon completing the order.

Can I track my order?

Yes, when your order has been dispatched you will receive an email from UPS with the tracking details, please check your spam folder if you haven't received it. If it's not in your spam folder you're welcome to contact us and we'll be happy to help you.

Please note: Sample orders within Europe do not generate a tracking ID as they are sent by post.

Is wallpaper paste included?

In addition to our high-quality wallpapers, we offer the option to purchase wallpaper paste separately. This means you have the freedom to choose your preferred paste or adhesive to ensure a perfect application. Peel & Stick Wallpaper comes pre-pasted.

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